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Novelty Works Policy & Guarantee

Everything shown on this website was made by Novelty Works–us. While there are ~6000 U.S. universities, we can not show a proper sample –on demand– of every diploma we’ve done. But we have included a broad scope of varying university diplomas from the 4 corners and middle of the country for sample that we believe capture any and every element of virtually every diploma issued in the U.S.; that includes multi-color seals showing most or all possible seal colors, varying fonts, and document orientation (portrait and landscape).  We GUARANTEE that what you will receive will be of the quality of the samples shown, even if your university diploma order is not also shown as a sample, meaning the quality and general complexity of the seal and formatted text of your diploma will absolutely be of the same standard as anything like it shown.

  • BUT If you decide you want to cancel your order after paying, we’ll refund your money if we have not begun your order and it’s also within 24 hours of ordering– we will simply refund your money, no questions asked.
  • If you have not been satisfied by your Diploma order, we will issue money back according to the terms below in Policy Specifics and Conditions for money back.
  • We always try to maintain a high level of quality and explain our product well, so the issue should be reasonable for a refund.
  • We do require notification within 48 hours of your receiving the product if you are unsatisfied with it. However, we will always reserve the right to attempt to resend a revised diploma before opting to make any refunds.
  • We Do Not Guarantee specific delivery times, only reasonable estimates and that the amount of time is also reasonable.

If we have made ANY valid mistakes on ANY documents, we fix those immediately at no cost to you. Please respond within 2 weeks of receipt. WE DO NOT WANT YOU UNHAPPY WITH YOUR ORDER. We understand you may find a typo you didn’t see at first. It happens, rarely, but it happens. We got you. 

Note: We can not guarantee the correct president and other regent signatures older than 20 years for smaller, lesser-known institutions– or closed ones. Typically, in such an event, we will supply a non-legible, but high resolution, professional signature unless we are otherwise notified by you. If you know the names, please provide. We make any of 5,500 US university diplomas.

 

Policy Specifics and Conditions for money back:

  • We need to be alerted to your problem via e-mail within 48 hours of your receiving the order.
  • We will nearly always make a second attempt to fix what you may not like, provided we can make requested revision. If revision can be deemed reasonably successful by any reasonable person, we will not refund money.
  • If a refund is warranted in such case, we need the product items back (ship any way you like, but with tracking provided to us) within 7 days Domestic and 10 days Foreign.
  • The amount we refund, in such an event, will be equal to or greater than 50% of the product price (and the reason for the refund must be a very compelling one). We do not give refunds based on refund requests alone. That is buyer’s remorse and we can not absorb the cost simply for change-of-mind.